Your Complete Solution For Guest
Satisfaction Measurement

About Us

Mystery Shopper Services is a division of Business Evaluation Services which is a full service market, guest satisfaction and compliance audit company. We specialize in mystery shopping and guest satisfaction measurement services for nearly every industry.

Business Evaluation Services was founded by the current President, Charles Stiles. Charles comes from a background in retail; owning a number of retail gift stores in national malls for over 8 years. Quickly realizing the only way to really differentiate his stores and stand out from the competition was to develop a consistent service culture and create a process for measuring the success of the training that was implemented. Through this process in 1996, Business Evaluation Services was created. Today, BES is a National mystery shopper company with over 16 years’ experience, serving a variety of industries.