Successful restaurateurs have found mystery shoppers to be a critical management tool in assessment of the performance of their staff and an understanding of the experiences of their clientele. A server or bartender with a bad attitude or who lacks proper customer service skills can cost you money. Do you remember the last time you had a really bad experience in a restaurant or bar? Mystery shoppers find out who is giving this bad service that is hurting your company’s bottom line. Was it the ambiance and cleanliness of the dining area, the presentation and quality of your meal or your attentive server or bartender? Mystery shoppers help you evaluate the message are you sending to your customers.