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I want to take a minute and thank you for your time and services.
From the custom setup through the final "shops", it was a very simplified process and a time saver.
We used your services for 3 months and I can tell you it was money well spent.
The knowledge that we have gained will help us market our services in a more direct way to our targeted group, as well as with training in areas we feel we are falling short.
I would highly recommend your services to any company that wants an honest and real perspective, so they may also make the necessary changes to be competitive in today's ever changing markets.
Property Manager
- Hodges Manor Apartments
We have worked with Charles Stiles for years, and I have been very happy with their mystery shopping program. It's been great for the staff as well.
They get real quantitative information reflecting their service and sales skills. I even found a few employees that were really great that I hadn't noticed were doing such a good job!
I would definitely recommend Business Evaluation Services!
Jason Lambert
- Avalon Bay Company
"At U.S. Cellular, we strive to consistently offer outstanding customer service -- it's the foundation of our business. Business Evaluation Services helps us offer our customers the best service possible by providing unbiased, honest and informative evaluations. Their benchmarking data lets us know how we stack up against the competition and allows us to continually improve our service, and ultimately, our sales."
- Krista Wiesepape, Retention Analyst, U.S. Cellular
Just a note to let you know that the service you have provided us has been exemplary. When we signed on, our corporately mandated service by one of your competitors was severely lacking and very expensive. By switching to Business Evaluation Services, we not only saved a considerable amount, but got much better, and much faster feedback, tailored to our specific requirements. Your on line reporting has been accurate, timely, and useful.
If you have the chance to work with any other companies within our corporate family, or if anyone else has questions, please feel free to have them contact me for a recommendation. Thank you.
Karl Compton, Controller
Hampton Inn Key West
Business Evaluation Services has helped my company for the past few years. We not only "evaluate" each of our locations monthly, but we also shop a few of our competitors 2-3 times a year. This not only keeps us abreast of our market place, but it also provides a way to reward our staff for a great job, while correcting deficiencies observed by a 3rd party.
Lee Horwitz
President
A&M Carpet Max
It is my pleasure to recommend your Company, BES, to my peers in the restaurant industry. Providing our 50 locations with Mystery Shop Services for the past year, we have been impressed with your Company's ability to tailor the Survey Form and resulting reports to our Company's needs. Your response time is great, given the fact that our managers bonus compensation is partially driven from each restaurant's respective scores. Because of our use of the Mystery Shopper program, we feel that our service standards and product quality have improved and believe that BES has been an effective asset to help us operate more successfully in today's competitive restaurant environment.
Tom Ferdinandi
Vice President
Me N Ed's Pizza
Over the past four years BES has provided our company with an outstanding customer quality metrics in the form of mystery shops, surveys and competitive studies. BES has enabled us to provide excellent customer service to our customers.
Rob Bean
AT&T Wireless Services
Dear Charles,
I want to personally thank you and your team for the outstanding service you continue to provide to all of PrimeCo. When looking at original bids for Mystery Shop services all those months ago, it seemed apparent that your company was the best solution to our Mystery Shop needs, but I had no way of knowing how true that was. BES has continually provided consistent, accurate data for all of our shops, as expected, but you have provided far more than just accurate data. You have worked side by side with us through every step of development of our shops, assisted us with the interpretation of those shops, and allowed us to personalize the results as they apply to our industry and our company needs. I understand this often meant going "above and beyond," and I truly appreciate the extra effort and sometimes long hours that have been given to make sure our needs are met. The direction and insight you have provided to PrimeCo have also insured we get the information we actually need from the program and understand what that information is really telling us. Because of you, your experience, and your team, we have been able to identify and address specific customer needs quickly and effectively. I can truly say this has been the most successful mystery shop experience we have ever had. In addition, you have provided insight for improvements to our overall customer experience, and offered new tools to help implement those changes. From alternative survey methods to a complete retailer education and incentive program, you have been ready to help us achieve our goals with cost effective, results producing methods. We are glad to call you part of our team, and we look forward to a strong continued relationship.
Sincerely,
Ellen Hancock
Product Marketing Manager,
PrimeCo Personal Communications
We pride ourselves in delivering the most professional and comfortable furniture shopping experience available for the Metro Denver area consumer. In order to do that we need to continuously take a critical view of how we are perceived by our customer. Remember, a point of view is determined by the viewing point, and I can't think of a better vehicle to achieve this than mystery shopping our stores. We have been using Business Evaluation Services - "Mystery Shopper" program for over three years now in order to achieve this point of view. What it has done is allow us to rate the experience our customer would receive on any given day. The reports we receive from BES are used as coaching tools for the store managers to use with the salesperson. The information is shared openly with the sales staff and they are even compensated based upon their "score". If you care about your customers experience in your stores, I highly recommend this program.
Gary R. Mauldin
3300 S. Shoshone St.
Sheridan, CO 80110
Business Evaluation Services "Mystery Shopper" program has served to keep both staff and management, both interested and aware of possible feedback from every customer they come in contact with.
Tom Jennings
President
Bud Jennings Carpet One
We have found Business Evaluation Services secret shopper service invaluable in providing us feedback in how we are servicing our customers. We are able to share the anonymous critiques with our sales staff who in turn use this information to improve their presentations and eventually help increase their incomes.
David Harkness
President
Harkness Furniture
Business Evaluation Services, secret shopper program has been a tremendous tool in evaluating our sales performance.
Ken Mangum
President
Designer Furniture
We have been using Business Evaluation Services mystery shopper program for a couple years. It is invaluable to know what's "Really" going on in my stores.
Harris Blickstein
C.O.O.
The Room Source
The World Floor Covering Association members who have used Business Evaluation Services mystery shopper programs, report that they have been a tremendous help to them to improve their customer image, resulting in increased sales. Our members are very pleased with Business Evaluation Services.
Terry Hearne
Director of Operations
World Floor Covering Association
With a lot of showrooms, and going in many different directions, Business Evaluation Services are my eyes and ears, insuring that my staff is satisfying my customers' needs. I react to the evaluations as quickly as possible from sales training issues to merchandising issues. The eyes of the shoppers are fresh and exciting, and their opinions are rated as my number one objective.
Steve Moniz
President
Home Gallery Furniture
Royal Suite Bedrooms
Dear Charles,
We find your service wonderful. It keeps us informed as to what we do well, and what we need to get better at. We also must say you’re shoppers are very good. We’ve never detected a “phony” shopper. Thanks for your great service.
Very Truly Yours,
Rita
Rita Salazar
California Carpet Center
"All the training in the world doesn't do any good if my sales team doesn't use it”. Business Evaluation Services “Mystery Shopper” program gives me an economical tool to allow me to check whether my sales team are implementing the techniques and changes they have learned in training, and gives us valuable information to build future training programs and coaching around.
"I have found Business Evaluation Services to be a very efficient shopper company based upon their internet technology and the fact at they still offer personal service when we need it."
Thanks...Patrick Goebel
Director of Retail Flooring Stores, Star Flooring & Decorating, Wichita, KS
Business Evaluation Services has been a huge asset to our organization. As a non-profit service oriented business every person that walks in our doors is important to us.
The better we can do to serve them the better our mission is accomplished. Before using Business Evaluation Services we tried doing secret shopping on our own & organizing it ourselves. We ended up spending more time concentrating on shoppers and no time concentrating on the reports. When we went to Business Evaluation Services we began to focus on what was being said and improving.
BES is fabulous to work with and are always accommodating. Also, as a non-profit, price is important to us and BES has been excellent!
Nancy Gunter
Program Development Director
YMCA of Metropolitan Fort Worth
I find Business Evaluation Services and their shoppers are an integral piece of our Company Managing process. We are a small company and one might think we could forgo the cost of professional shops, but the money invested into the shops is very well spent. I find how my employees are handling customers in my absence and that is the true indicator of our sales potential.
Thank you
Joe Heinz
Keenan Heinz Company
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