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FAQ's For Mystery Shoppers
In an effort to more quickly provide feedback to our shoppers and potential shoppers, we have tried to include in this section answers to the most typical questions shoppers and potential shoppers have posed to our staff in the past.  If you have a question we highly encourage you to first browse this section.
 
FAQ's For Mystery Shoppers 
• Can My Family & Friends Sign Up?
• I Submitted My Shop, Why Did You Un-Assign It?
• When Requesting - Please Remember!
• Why Does It Take 40 Business Days To Be Paid?
• WHERE DO I SEND IN RECEIPTS/BUSINESS CARDS?
• Shopper Log-In Tips
• Am I supposed to pay for products when I go shop?
• Forgot Password
• BES Contact Information
• What is a Mystery Shopper?
• Who hires Mystery Shopping companies and why?
• How can I become a Mystery Shopper and how old do I have to be?
• Is it free to become a Mystery Shopper?
• Shopper Profiles/Information & Policies
• How soon will I get work after I fill out the Shopper Application?
• What kind of mystery shops do you have?
• What if I log onto the site, and there is nothing in my area?
• What if I received an email OR posting stating there were shops in my area, and then when I logged on to the site there was NOTHING listed in my area?
• If I request a shop, how long does it take to get a response?
• Important things to remember when requesting shops.
• What does it mean if I am requesting a lot of shops, and I am not receiving any of them?
• How many mystery shops can I have at one time?
• If I am traveling out of my way, I would want more than one shop assigned to me to make it is worth my time. Is this possible?
• How often is your available shops list updated?
• How long does it take to receive payment?
• What exactly should I do when I receive a mystery shop?
• What should I do if I DO NOT understand how to perform my Assigned Mystery Shop?
• What should I do if I am asked if I am a Mystery Shopper?
• What should I do if I go to the shopping location and it is closed?
• When my mystery shop is complete how do I send it in?
• After I enter a shop on the website how do I know it is submitted to the office?
• How many times can I do the same shop, at the same location?
• What does the DUE DATE mean?
• What happens if I do not complete my shop by the due date given?
• If I am unable to complete my shop, what should I do?
• What if I have more than one shop that requires me to turn in a business card? How do I send them?
• What if I had a shop and it was unscheduled because I didn't get a confirmation saying I had the shop?
• How exactly does your rating system work?
• If I get any error messages when I am on your site, what does that mean?
• What should I do if I'm having problems with entering my shop or navigating the website?
• If I have any problems with the website who do I contact?
• Who do I contact if I need to speak with a live person?
• When I call or email you with a computer problem, what information do I need?
• If I am calling in with a shopping problem, what information should I have when I call?
• What if your company's computer system is at fault and I cannot enter my shop on time, will I be penalized?
• If I received a REJECTION email notice on one of my shops who do I need to contact?
• If I see a shop that I want to request but it has past due date, can I request it?
• Why does the "Contact Us" page NOT work for me?
• Why is the "Complete Shop" button NOT working for me?
• The site won't let me log-in?
• I got an email from your company but when I click on your Website Link it does NOT work, why?
• How does your Phone System work?
• Do you pay POSTAGE for when I send in my business cards or receipts?
• How much does each shop pay?
• I found your contact information in a Magazine/Flyer/Book/ OR Another Companies' Website. Are you associated with these companies?
• What can I do if I cannot see certain items in their columns, such as shop pay, etc.?
• Bulk Emails / Spam / Junk Mail
• I got your e-mail that you "approved" my shop, but it is not showing up on my "Completed" list?
• What if a shop has an “Ethnic Area”
• Are you having a problem filling out the registration or taking our online test?
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