IVR Services

finger with green phone keypad

In our fast paced world everyone’s time is limited, and we have all become more and more reliant on electronic applications for managing our daily lives, including our preference for outside communication. Because of this changing dynamic, BES has launched a new application for communicating with your customers.

We offer several solutions for obtaining feedback from your customers about their recent experience or purchase from your place of business which can be used together or separate, depending on your goals for communicating with your customers.

  • Smart phone surveys/comment cards [ivr]
  • Web-based surveys
  • Digital coupons for participation
  • Email survey/comment cards
  • Automated IVR telephone surveys
  • In-store electronic comment cards

Because these are not verbal surveys or hand printed comment cards, (that may or may not make it to your attention) the customers are more prone to participate, and provide honest feedback about their experience with your employees or their level of satisfaction with the services they received.

All results are provided by electronic email as well as our on-line graphical analysis dashboard.