What your customers think does matter. The mystery shopper program can help you to achieve great customer service from all your employees even when the manager is not around. The truth is what your customers think of your business and the service your employees are providing them will make the difference between a one time customer and a customer that will frequent your business on a regular basis. The mystery shopper program sets standards and monitors the service levels your customers expect. The mystery shopper program can monitor the level of services being provided to ensure your employees are on track to meet your goals of customer service excellence.