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What is Mystery Shopper Services






Years of Experience At Your Service

Your Complete Solution For Guest Satisfaction Measurement

Who We Are

Business Evaluation Services is a full service market, guest satisfaction and compliance audit company. We specialize in mystery shopping and guest satisfaction measurement services for nearly every industry.

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Why Choose Us

BES has been a national mystery shop provider since 1996. Our experience has taught us what is important with today’s consumers, and how to measure their guest satisfaction in the most effective ways. The result of our experience is actionable data that you can rely on.

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Solutions and Clients

There are many wp-contentroaches that can be taken when conducting mystery shops. BES first consults with each client to gain a better understanding of their current operations and their non-negotiable standards for doing business, and more importantly, what their goals are for growth and improvement.

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Business Evaluation Services takes a partnership approach in everything we do. Our goal is to ensure you are completely satisfied with our services, the information you receive is not only accurate, but actionable. But don’t take our word for it, see what our customers have to say.

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The Business Evaluation Services Leadership Team

Representing over 70 years of customer service evaluation

Charles Stiles
CEO of Business Evaluation Services


Carl Phillips
Founder of Customer 1st


Peter Thorwarth
Founder of Best Market Audits (BMA)


Some Of Our Clients

Call Us Today To Learn How We May Serve Your Needs

Your Complete Resource and Solution For Your Guest Satisfaction Measurement Needs


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Three Industry Leading Experts
Now Under One Roof
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60+ Years of Helping Customers Build Their Brands and Drive Positive Service Cultures