What Are Your Customers Saying About You? By Danny Summers Knowing and responding quickly can make a big difference. The Power of Sharing Being independent is great, but you’re on your own to figure out how to grow and manage your business. The Garden Center Group (The Group) is an alliance of garden centers, consultants, … Continued

Credit: Seth’s Blog Customer service isn’t simply an expensive, time-consuming obligation. It’s a strategic marketing investment if you want it to be. When Tony built Zappos, he invested in having his customer service people spend hours on the phone with customers, rewarding them for going to great lengths to create memorable interactions. It created a billion … Continued

Learn about mystery shopping from the host of Food Network’s “Mystery Diners” and the President of “Business Evaluation Services” What is mystery shopping? What makes mystery shopping different from other forms of measuring the customer journey such as CSAT studies, crowdsourcing, and traditional market research? How can a company implement mystery shopping into their business … Continued

  As we near our 20th year in business, we remain dedicated to updating our services and sharing information with you, so you can continue delivering world-class customer service. In our ongoing commitment to distinguish our Mystery Shopper Services from the competition, we have devoted time, money, and effort to bring you the most valuable, … Continued

Put a Dynamic Document to Work For years, PDFs have been an industry-wide reporting tool, but software capabilities, just like your needs, evolve. Traditionally, PDFs and spam filters are at odds with one another, and the documents consume vital storage space. These unwieldy files take time to generate (let alone regenerate), and because they don’t … Continued

The best way to ensure that improvements are made in a timely manner is to distribute information to the right people … and to have measures in place to track and guarantee those corrections occur. If this sounds like what you need, then you’ll be excited to learn about our Team Action Module. For the … Continued

In both our business and personal lives, energy and time are two commodities that we desperately need yet sometimes lack. Finding that perfect balance takes more than just good scheduling. It requires a dedicated approach to spending each of them wisely as well as a complete understanding of goals and priorities. Since the busiest social … Continued

You’ve probably heard the phrase, “You never get a second chance to make a first impression.” While it’s easy to discard advice of this nature as simplistic or cliché, it’s important to remember that your customers make these types of assessments every time they visit your business … and what they take away from that … Continued