In recent months, we have completely redesigned the Internal Audit System. The new features of our internal audit system now allows you to efficiently and effectively conduct your internal audits with ease and accuracy. Now consistent, precision monitoring of your business operations to ensure compliance with corporate and regulatory expectations is easier than ever. The … Continued
Was 2015 your company’s best year? Did your customer base expand like you hoped? Are you satisfied with your place in the market? If you answered no to any of the above, then you’ll want to continue reading. With a clean slate ahead of you, we’ve been giving a lot of thought to ways in … Continued
Franchise companies often find the mystery shopping programs we offer at Mystery Shopper Services such as On-site Mystery Shops, Telephone Mystery Shops, Web-Mystery Shopping, Price Audits, and Compliance Audits the most cost effective and positive way to protect their brand. We spoke with Joel Brenner, Marketing Director for 101 Mobility, a rapidly growing mobility and … Continued
One of our long-term customers, All Pets Considered, just won Best Overall Single-Store Retailer at the Retailer Excellence Awards 2016. They won an award in 2014 for excellence and customer service as well. The folks at All Pets Considered have been great proponents of Mystery Shopping. We couldn’t help wanting to congratulate them and ask … Continued
Part II -Three Secrets to Growing a Successful Restaurant Franchise The Director of Training for a 13-location and growing farm-to-table restaurant shares insights on how to use secret shopping to build a customer service culture Here’s the rest of our interview with the director of training for a successful farm-to- table establishment. The company quickly … Continued
It’s no secret that in order to remain commercially relevant, businesses need to remain in touch with each emerging generation in the global marketplace. The Millennials and generation Z are next in line, and they are expected to outspend the Baby Boomers by 2018. Connecting with these generations requires awareness, intelligence, and cutting-edge market research … Continued
Manufacturers Can Evaluate Retail Branding Strategy and Increase Sales With Secret Shop Programs Interview with a market research firm on manufacturer effectiveness with education and incentive programs for sales representatives at the retail level. For several years, we’ve worked closely with a prominent market research firm that is using mystery shopping to evaluate the share … Continued
Fair Oaks Farms is the largest Agritourism destination in America with a half-million visitors annually coming to enjoy dairy, pig, and craft adventures. Entertainment and experiential destinations must keep many aspects of “visitor experience” in tip-top shape to remain competitive. Jamie Miller, Attractions GM for Fair Oaks Farms spoke to us about how an Agritourism … Continued
Customer Service Versus Customer Experience: What’s The Difference…And Why It Matters A blog share by Bruce Jones, Senior Programming Director, Disney Institute There is so much that makes up the customer experience. Service leaders like Amazon and Metro Bank London have several things in common. Topping that list is… Make it easy for customers to … Continued
