3 Crucial Factors to Manage Your Company’s Growth Without Losing Its Spark How a fast-growing business can restore its entrepreneurial soul Photo: Getty Images As a business professor, I have studied organizations that range in size from startups with just a few employees to huge multinationals that employ tens of thousands of people. In … Continued
How To Be A Customer Are there classes for that? Photo: Getty Images In my first career life, I was in some form of department store management. Everything from managing particular departments, operations manager and store manager. I’ve spent countless hours helping my associates deal with every customer type known to mankind. At one … Continued
4 Kinds of Worker Misery You Must Eliminate Now Spend time in workers’ shoes to see how your company keeps them from serving customers well. Photo: Getty Images Business leaders who walk in workers’ shoes are better than those who spend their days holed up in their corner offices. The reason seems clear: if … Continued
3 Things You Need to Know to Build a Strong Network It can seem a lower priority when you’re building your business, but a small-time investment here will pay off later. Photo: Getty Images The biggest misconception I hear about building and nurturing a strong network is that it takes a lot of time … Continued
How Can I Get Better at Spotting Talent? And three other tricky workplace dilemmas Photo: Getty Images Inc.com columnist Alison Green answers questions about workplace and management issues–everything from how to deal with a micromanaging boss to how to talk to someone on your team about body odor. Here’s a roundup of answers to … Continued
5 Ways to Better Manage Your Gen-Z Employees This generation of young employees is different. Here’s how to work with them. Photo: Getty Images As a business owner and CEO, I’ve had the pleasure of working with many talented young professionals over the years. For the platform Apprentice, we’ve even done significant research … Continued
The Keys to Top-Quality Customer Service, According to 24 Business Leaders in the Know They share their advice on how to hire the best CX talent, train your team to walk in your customers’ shoes, and offer support that goes above and beyond expectations. ILLUSTRATIONS BY ESTHER AARTS Entrepreneurship can feel like a lonely … Continued
3 Innovative Ways to Build Brand Loyalty Gaining a customer is a feat in and of itself. Keeping a customer, however, takes that initial effort plus innovative thinking. Photo: Getty Images Building brand loyalty is one of the most critical contributors to the success of any business in today’s highly competitive market. A loyal … Continued
The Owner Versus Employee Mindset Some people just want to be employees. Photo: Getty Images In the early stages of a company, you want everyone on the team–from your front-line employees to your partners who own equity with you–to go above and beyond toward making the company successful. You hope everyone thinks strategically and … Continued
5 Steps to Take to Stand Out in a Rough Market Follow these steps and the market might not mean your startup will die Photo: Getty Images If you’ve been paying attention, you’ve surely noticed that the market is not exactly sympathetic to startups nowadays. You’ve been hearing a lot about layoffs in tech, … Continued
