When observation and words are not enough, MSS offers video-based mystery shops.
Mystery Shopper Services utilizes the latest in audio and video technology to ensure that the “real view” from your customer’s eyes are made visible. This allows your company the opportunity to take real life examples of the guest experience and utilize them to improve the performance of your entire sales team and organization.
Regardless of your industry, the effective use of hidden cameras will help your employees see how their customers view them. By utilizing hidden videos, you can show both the employees strengths, as well as expose any areas that are in need of improvement, which in turn allows the individual to see for themselves exactly what they’re doing on a daily basis, and the opportunity to make corrections.
Utilizing this program allows your team to analyze, then adjust their execution, develop strategies, and view past performances to ensure future success.