Peter Thorwarth, founder of Best Market Audits (BMA) developed an early interest in customer service. At the age of ten, he pointed out while in a grocery store that automatic doors were only available for people entering, but not for those exiting. “The people leaving need automatic doors more, because their hands are full,” Peter told his father.
His dedication to improving customer service to boost sales and customer retention led him to create BMA in 1991. For over twenty years, BMA has led the mystery shopping industry in delivering objective, detailed reports to clients with sophisticated but user-friendly online systems.
BMA has consistently ranked as one of the best known mystery shopping service providers. The company regularly provides 1500+ mystery shops a month to national and international clients, from AT&T Wireless and Nielsen Research to Corning and JC Penney.