Carl Phillips, founder and CEO of Customer 1st, is well known as one of the “fathers” of the mystery shopping industry and nationally as a speaker and trainer on a wide range of customer service and brand protection topics. He launched Customer 1st in 1996, after twenty-six years of successfully exceeding sales goals with his … Continued

Charles Stiles owned, managed, and grew numerous retail gourmet food and gift shops with world-class customer service. In 1996, his success led to the creation of one of the most respected and comprehensive mystery shopping and business evaluation companies in North America. In 2014, BES acquired two of the most notable brands in the industry … Continued