Nina Leyva

Nina is the Operations Manager of Mystery Shopper Services. Nina has been a loyal team member since the year 2000. Initially Nina began working for BES on a part time basis in our call center. Because of her work ethics and ability to learn quickly, Nina became the full time call center supervisor. Through the … Continued

Theresa Wilson

Theresa is currently the Quality Control Manager for all divisions of BES including MSS, BMA and Customer 1st. Theresa began working for BES in 2001 as a receptionist, and has worked her way up through all divisions of the company. Her love of reading, and her passion for accuracy led to her current position as … Continued

Emma Valdivieso

Emma was born and raised on the beautiful coast of Central California. She studied at California Polytechnic State University in SLO where she received her BA in English and minored in Accounting. Her goal was to become a teacher but was quickly placed in a bookkeeping position where she found the culture of numbers much … Continued

Peter Thorwarth

Peter Thorwarth, founder of Best Market Audits (BMA) developed an early interest in customer service. At the age of ten, he pointed out while in a grocery store that automatic doors were only available for people entering, but not for those exiting. “The people leaving need automatic doors more, because their hands are full,” Peter … Continued

Carl Phillips

Carl Phillips, founder and CEO of Customer 1st, is well known as one of the “fathers” of the mystery shopping industry and nationally as a speaker and trainer on a wide range of customer service and brand protection topics. He launched Customer 1st in 1996, after twenty-six years of successfully exceeding sales goals with his … Continued

Charles Stiles

Charles Stiles owned, managed, and grew numerous retail gourmet food and gift shops with world-class customer service. In 1996, his success led to the creation of one of the most respected and comprehensive mystery shopping and business evaluation companies in North America. In 2014, BES acquired two of the most notable brands in the industry … Continued