We Inspect What You Expect

Your Complete Solution For Guest Satisfaction Measurement

Who We Are

Mystery Shopper Services is a division of Business Evaluation Services which is a full service market, guest satisfaction and compliance audit company. We specialize in mystery shopping and guest satisfaction measurement services for nearly every industry.

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Why Choose Us

BES has been a national mystery shop provider since 1996. Our experience has taught us what is important with today’s consumers, and how to measure their guest satisfaction in the most effective ways. The result of our experience is actionable data that you can rely on.

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Solutions and Clients

There are many approaches that can be taken when conducting mystery shops. BES first consults with each client to gain a better understanding of their current operations and their non-negotiable standards for doing business, and more importantly, what their goals are for growth and improvement.

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The Mystery Shopper Services Leadership Team

Representing over 70 years of customer service evaluation

Charles Stiles
CEO of Mystery Shopper Services


Carl Phillips
Founder of Customer 1st


Peter Thorwarth
Founder of Best Market Audits (BMA)


Some Of Our Clients

Call Us Today To Learn How We May Serve Your Needs

Your Complete Resource and Solution For Your Guest Satisfaction Measurement Needs