Client Support

Mystery Shopper Services is dedicated to supporting your needs and assisting you in every way possible. Please take a moment to choose how we may best serve you by choosing the best option that meets your needs, this will enable us to direct your inquiry to the right person for immediate assistance.

You can either contact us directly by calling the appropriate department, or by completing the form below.

We look forward to serving you!


Thank you for your interest in our services. You can expect a response within 24 hours.



Toll Free Phone
1-888-300-8292 (rings all phone lines)
(After hours please use extensions)

Service Inquiries

Charles Stiles
CEO of Mystery Shopper Services
1-805-472-4389 (extension 1002)
charles@mysteryshopperservices.com
Carl Phillips
Founder of Customer 1st
1-336-478-8469 (extension 1015)
carl@customer-1st.com

Project Management

Monday through Friday / 8:00am to 3:00pm PST

Jennifer Alexander
Project Management Department Team Supervisor
1-805-472-4804 (extension 1006)
jennifer@mysteryshopperservices.com
Jared Duke
Project Coordinator
1-805-472-4392 (extension 1005)
jared@mysteryshopperservices.com

Quality Control

Monday through Friday / 7:30am to 4:30pm PST

Theresa Wilson
Quality Control Department Team Supervisor
1-805-357-9777 (extension 1001)
theresa@mysteryshopperservices.com

Billing / Invoicing

Monday through Friday / 7:30am to 4:30pm PST

Emma Valdivieso
A/R A/P Accounting Department Team Supervisor
1-805-472-4396 (extension 1009)
emma@mysteryshopperservices.com

Operations

Monday through Friday / 8:00am to 5:00pm PST

Nina Leyva
Operations Manager
1-805-472-4390 (extension 1003)
ninag@mysteryshopperservices.com

By Mail

Mystery Shopper Services
PO Box 507
Arroyo Grande, CA 93421